Talking to Vee

1. Who we are

Velox Solutions (“Velox”, “we”, “us”) builds voice agents, business automation and custom software. You can reach us at info@veloxsol.com.

2. What the call is

Vee is an artificial intelligence voice agent that Velox built to show what our voice agents can do. When you talk to Vee you are not talking to a person, and no one from Velox is listening live.

Each call lasts up to three minutes. The page may end it earlier, and Vee may end it when the conversation is finished. During a call Vee can scroll this page to show you a section, such as the booking form.

3. Recording and transcripts

Every call is recorded. We keep the audio of both sides of the call, a written transcript, and details about the call such as its date, time, length and the language spoken. Members of the Velox team may listen to recordings and read transcripts.

We use them to:

• check and improve how Vee and the voice agents we build behave;
• understand what visitors ask about, and follow up on questions you raised;
• investigate misuse of the demo, and meet our legal obligations.

We don’t sell recordings or transcripts, and we don’t use them to advertise to you.

4. Who processes your call

To run the call, Vee relies on specialist service providers for speech recognition, the AI that writes Vee’s replies, voice generation and storage. They process your audio and transcript on our behalf and only to provide that service. Some of them may be based outside your country.

5. Your microphone

Your browser asks for permission before Vee can hear you, and only listens while a call is on. You can end the call at any time with the red button. If you’d rather not use your microphone, you can tap a ready-made question and Vee will answer out loud.

6. What not to share

The call is a demo. Please don’t give Vee payment card or bank details, passwords, government ID numbers, health or medical information, or anyone else’s personal details. If you do, tell us and we’ll delete that recording.

7. What Vee says

Vee gives general information about Velox and voice agents. It can be wrong, and nothing it says is legal, financial, medical or other professional advice, a price, a quote or a promise. Any prices, hours or policies Vee mentions in a role-play are examples only. A real proposal only comes from our team, in writing.

8. Fair use

Please use the demo for what it’s for. Don’t use it to break the law, to harass anyone, to try to make Vee say harmful things, to get around its limits, or to copy, scrape or overload it. We may end calls or block access when the demo is misused.

9. How long we keep recordings, and your choices

We keep recordings and transcripts only for as long as we need them for the purposes above, then delete them.

You can ask us to tell you whether we hold a recording of your call, to send you a copy, or to delete it. Email info@veloxsol.com with roughly when you called, so we can find it. Depending on where you live, you may have further rights over your personal data, including the right to complain to your data protection authority. Our privacy policy explains how Velox handles personal data more generally.

10. Children

The demo is for businesses and isn’t meant for anyone under 16. Please don’t call Vee if you’re under 16.

11. No guarantees

We provide the demo as it is, free of charge, and may change, pause or remove it at any time. As far as the law allows, Velox isn’t responsible for any loss that comes from using the demo or relying on what Vee says. Nothing in these terms limits any right you have that the law doesn’t allow us to limit.

12. Changes and other terms

We may update these terms. The date at the top shows the latest version, and the version on this page when you start a call is the one that applies to it. Our general terms and privacy policy also apply to your use of this website.